Political capital of the customer

During my scrum workshops, I keep evangelising the need for the modern day, global Indian to be more forthright in his views and opinions, than always taking orders. When I meet them after a couple of months, they do have positive as well as negative experiences of trying to be more forthright with opinions and views. Many a times, the end customer is okay when an Indian engineer working from India says 11p.m IST is too late for him for a video conference with the client, and at the same time, the Indian senior manager whom this person is reporting to always tend to term it as lack of flexibility, and is likely to use it during the performance appraisals, negatively.

Power is always with those with money. We must not forget this fact. In PMBOK, they call it as the political capital. Ideas and opinions must not be evaluated by the sheer merit of it. We must look at the source of it as well. When an high power, high interest stakeholder is forcing a stupid decision on project decisions, as a project manager we are supposed to explain the pros and cons of that decision, record it, and the final decision is always the clients, as long as it is not in violation to the professional ethics of the project manager. Is it not, being emotionally intelligent. Ultimately, customer is the owner of the product, not the engineer / project manager.

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